The coronavirus pandemic is a catalyst for digitalization in Germany. Many companies are now realizing that it is worthwhile to digitalize their services and implement new business models with future-proof software solutions.
This is evidenced by the almost three-digit number of new customers that Empolis Information Management GmbH has acquired in the manufacturing industry. Companies such as ABB, Bomag, Carl Zeiss Microscopy, Homag, Innio, Kamag, Komptech, Kuka, Terex Deutschland and Weiss Umwelttechnik rely on Empolis Service Express, the knowledge management system for use in hotlines, technical support, field service and self-service portals.
Miklos Lörinczi-Karn, Head of Training, KUKA Deutschland GmbH: "Our need for information is extremely high, especially in the current technical change. With Empolis Service Express, our technicians stay informed at all times and can easily research information themselves - thus supporting situational learning."
Michael Zeller, Team Leader Spare Parts Sales, KAMAG Transporttechnik GmbH & Co. KG: "No downtime for our logistics transporters. Thanks to intelligent decision trees from Empolis Service Express, our service technicians can work together with our customers to rectify breakdowns in a targeted manner."
Empolis Service Express supports companies in implementing their digitalization strategy, increasing efficiency and optimizing costs as well as developing new business and sales models in service. The right model is available for every company size to digitize expert knowledge, use it centrally and make it easily accessible: functional, flexible, fair and mobile.
